Accessibility & ADA Compliance

ADA FEATURES & AMENITIES

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Wheelchair accessible facilities

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Alarms for Hearing/Vision Impaired

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Accessible Parking

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Lowered Switches + Storage

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Wheelchair Accessible Bathrooms

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Three rooms are ADA room sizes:

Room 98 = 350sq.ft.
Room 100 = 324 sg.ft.
Room 142 = 234 sq.ft.

Granada Inn is committed to providing its programs and services in an accessible manner. In fulfilling our mission, Granada Inn strives to provide its programs and services in a way that respects dignity and independence of people with disabilities.

We are also committed to giving those with disabilities the same opportunity to access our programs and services and allowing them to benefit from the same services and in a similar way as other clients.

PROCEDURE:
Granada Inn is committed to excellence in serving all clients including those with disabilities and we will carry out our functions and responsibilities in the following ways;

Communication:
We will communicate with people with disabilities in ways that take into account their disability

We will train staff who communicate with clients on how to interact and communicate with people with various types of disabilities.

Assistive devices:
We will ensure that our staff is trained and familiar with various assistive devices that may be used by clients with disabilities while accessing our services. We will also ensure that staff is trained to use the wheelchair lift that is available at our Youth Shelter.

Use of service animals and support persons:
Granada Inn welcomes people with disabilities who are accompanied by a service animal on the parts of premises that are open to the public and other third parties. We will also ensure that all staff, volunteers and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.

We welcome people with disabilities who are accompanied by a support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.

Notice of temporary disruption:
Granada Inn will provide customers with notice in the event of a planned or unexpected disruption in any facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipate duration and a description of alternative facilities or services, if available.

Training for Staff:
Granada Inn will provide training to all employees, volunteers. This training will be a formal part of the Staff Orientation Process.
Training will include the following:

  • The purposes of the Accessibility of Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use and assistive device or require the assistance of a service animal or support person
  • Proper use/operation of the wheelchair lift at the Youth Emergency Shelter
  • What to do if a person with a disability is having difficulty in accessing Granada Inn’s programs or services
  • Granada Inn’s policies and procedures relating to the customer service standard

Applicable staff will be trained on policies and procedures that affect the way goods and services are provided to people with disabilities. Staff will also be trained on an ongoing basis when changes are made to these policies or procedures.

Feedback Process:
The goal of Granada Inn is to meet and surpass customer expectations while serving clients with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.

Feedback regarding the way Granada Inn provides goods and services to people with disabilities can be made by letter, in person, e-mail. All feedback will be directed to the Executive Director. Clients can expect to hear back (if requested) within 7 business days.

Complaints will be addressed according to complaint procedures already established within our agency Policy and Procedures.

Modifications to this policy:
We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities.

Questions about this policy:
This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about the policy, or if the purpose of a policy is not understood, an explanation should be provided by, or referred to the Program Director.

ADA Accessibility Web Monitoring

We currently use a variety of tools to certify web accessibility certification process involves automatic and manual testing with the goal of identifying and resolving access barriers, conforming with the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG) 2.1 Level AA Success Criteria, and ensuring an optimal user experience for all users, regardless of their individual abilities.

On 03/04/2022 we are using both the AudioEye and One Click Accessibility. We will continue to monitor and improve this website accessibility based on use and feedback.

DFW Website Designers certifies that the GranadaInn.com website is being optimized to substantially conform with interpretation of the informative guidance provided by WCAG 2.1 AA. In this ongoing effort, certified accessibility professionals have already made progress to remove barriers and will continue to enhance this site for optimal accessibility and usability for all users.

This perpetual and uninterrupted service includes continuous monitoring, regularly scheduled manual audits, and, as needed, regular releases that improve access and usability for all users, including users of Assistive Technology.

If you encounter access barriers or issues with any page or feature on this website that may present a challenge for site visitors looking to access this website, please submit your feedback at fcampos@dfwwebsitedesigners.com

Representations and Warranties:
DFW Website Designers continually monitors the relevant World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG) to improve conformance with WCAG guidelines and to eradicate issues of accessibility that may impede access for persons with disabilities.

DFW Website Designers periodically monitors current law and practice regarding digital accessibility compliance including, but not limited to the Americans with Disabilities Act (ADA) and other similar state and international laws.

DFW Website Designers has and will continue to take steps necessary to help improve and maintain equal access to this website.

DFW Website Designers monitors this website and/or the platform hosting this website to take the steps necessary to improve conformance with WCAG standards.

DFW Website Designers evaluates this website and/or the platform hosting this website on a periodic basis to improve conformance with WCAG standards.

DFW Website Designers periodically reviews automated and manual test results to develop remediations to this website and/or the platform hosting this website to increase conformance with WCAG Success Criteria.

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